Frequently Asked Questions
When will my order be shipped?
All orders are carefully packed and dispatched from Sydney, Australia within 2–4 business days. You’ll receive a tracking link once your order is on its way.
How long does delivery take?
Australia (Standard): 2–8 business daysAustralia (Express): 1–3 business daysInternational: 7–14 business daysDelivery timeframes may vary slightly during busy periods.
Do you ship internationally?
Yes, we ship worldwide from Australia using tracked services.A flat rate of $25 AUD applies to international orders.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I track my order?
Yes — once your order has been dispatched, you’ll receive a tracking link via email so you can follow its journey.
Can I change or cancel my order?
If your order hasn’t been dispatched yet, we’ll do our best to assist.Please contact our team as soon as possible after placing your order.
What if I entered the wrong address?
Please contact our team immediately.If your order hasn’t been shipped, we’ll update your details. Once dispatched, we’re unable to make changes.
What is your returns policy?
We accept returns within 14 days of delivery for items that are unworn, unused, and in original condition.We offer exchanges or store credit for eligible returns.For full details, please refer to our Returns page.
What if my item arrives faulty or incorrect?
Please contact our team with your order details and a photo of the issue.We’ll arrange a replacement, store credit, or refund at no additional cost.
Will I be charged customs or duties?
International orders may be subject to customs duties or taxes set by your local government.These charges are the responsibility of the customer.
Need further assistance?
Our team is here to help.Please don’t hesitate to get in touch via our contact page.